Today’s Episode
In this episode, we talk about JD.com’s surprise entry into China’s food delivery world, and what life is really like for the riders behind your takeaway. From “ghost kitchens” to low pay and long hours — it’s more than just fast food.
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In next episode of MaoMi Chinese+, we’ll learn how to talk about takeaway in Chinese! From ordering your favourite food to making a complaint or asking for a refund — all in simple, clear Mandarin. Perfect for real-life use!
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大家好！欢迎回来MaoMi Chinese！你平时喜欢在家做饭，出去吃饭，还是点外卖？在中国，很多人，尤其是工作的人，都喜欢点外卖。因为他们工作很忙，回家以后不想做饭，也不想出去吃饭，就会点外卖。今天，我们来聊一聊中国的外卖平台，还有送外卖的人的生活。
最近，京东开始做外卖了。很多中国人觉得很惊讶，因为以前只有两个外卖平台，一个是美团，一个是饿了么。现在，京东也开始送外卖了。京东是一家中国的大公司。它最早是做网上购物的。你可以在京东买手机、电脑、衣服、零食等等。和淘宝有一点像。很多人喜欢用京东，因为送货很快，而且是京东自己送的，很安全。
现在，京东也开始做外卖。他们说，他们要做“品质外卖”。什么意思呢？就是他们只让真的、有店的餐厅加入外卖平台。如果一家店只是网上有菜单，但现实中没有店，这种店叫“幽灵商家”。这些商家卖的食物很糟糕，很不干净，不卫生。京东说，他们不让这种商家进来。京东还说，如果外卖晚到了，比如晚了二十分钟，客人就不用付钱了。他们会赔钱给客人。
大家也很关心一个问题：骑手的待遇怎么样？待遇，就是人们的工资，福利。骑手就是送外卖的人。他们骑着电动车，跑来跑去，非常辛苦。有时候下雨、天气很热，他们也要送。有些人一天送五十单、六十单，非常累。一般来说，一个外卖骑手一个月可以赚八千块到一万二千块人民币。听起来好像不错，但其实工作压力很大。他们每天工作十个小时以上，几乎没有休息。而且，如果送晚了，或者客人不满意给了“差评”，平台就会扣钱。“差评”就是客人给的坏评价。比如客人说“外卖太慢”“东西不热了”或者“态度不好”。每次有差评，外卖骑手的工资就会少一点。
在很多平台，骑手是“外包”的。也就是说他们不是平台的正式员工。所以很多人没有保险，也没有“五险一金”。“五险一金”是什么意思呢？这是中国很多公司给员工买的保险。包括生病的时候、受伤的时候、生小孩的时候，还有退休以后，国家都会给你一些钱。“一金”是住房公积金，意思是你买房的时候，可以用这笔钱。京东说，他们要给骑手五险一金。很多人觉得这是一个好事。
你喜欢点外卖吗？你觉得骑手的工作容易吗？你觉得他们一个月赚八千块钱，是多还是少？欢迎给我们留言，和我们说说你的看法！
Hello everyone! Welcome back to MaoMi Chinese! Do you usually like cooking at home, eating out, or ordering takeaway? In China, many people, especially those who work, like to order takeaway. Because they are very busy at work, when they get home, they don’t want to cook, and they don’t want to go out to eat either — so they order takeaway. Today, let’s talk about food delivery platforms in China, and the lives of the people who deliver food.
Recently, JD.com has started doing takeaway. Many Chinese people are quite surprised, because before, there were only two takeaway platforms: one was Meituan, and the other was Ele.me. Now, JD.com has also started delivering takeaway. JD.com is a big Chinese company. At the beginning, it was for online shopping. You can buy mobile phones, computers, clothes, snacks and so on on JD.com. It’s a bit like Taobao. Many people like using JD.com because the delivery is very fast, and the parcels are delivered by JD itself, which is very safe.
Now, JD.com has also started doing takeaway. They say they want to do “quality takeaway”. What does that mean? It means they only allow real restaurants with physical shops to join the delivery platform. If a shop only has a menu online but doesn’t have a real shop in real life, that kind of shop is called a “ghost kitchen”. The food from these businesses is very bad, very unhygienic, and unclean. JD.com says they won’t allow these kinds of businesses to join. JD.com also says that if the food arrives late — for example, twenty minutes late — then the customer doesn’t have to pay. They will compensate the customer.
Everyone also cares about one question: what are the delivery riders’ working conditions like? “Conditions” means people’s wages and benefits. Delivery riders are the people who deliver takeaway. They ride electric bikes, running around everywhere — it’s very hard work. Sometimes it rains, or it’s very hot, but they still have to deliver. Some people deliver 50 or 60 orders a day. It’s extremely tiring. Generally speaking, a delivery rider can earn between 8,000 and 12,000 RMB per month. That sounds pretty good, but actually the job is very stressful. They work more than ten hours a day, and almost have no rest.
Also, if the food is delivered late, or if the customer isn’t satisfied and gives a “bad review”, the platform will deduct money. A “bad review” means a negative rating given by a customer. For example, a customer says “the delivery was too slow”, “the food wasn’t hot”, or “the attitude was bad”. Every time there’s a bad review, the delivery rider’s pay is reduced.
On many platforms, riders are “outsourced”. That means they are not official employees of the platform. So many people don’t have insurance, or “five insurances and one housing fund”. What does “five insurances and one housing fund” mean? It’s the insurance that many Chinese companies buy for their employees. It includes money the state gives you if you get ill, injured, have a child, or after you retire. The “one housing fund” is money that helps you when you want to buy a house — you can use this fund. JD.com says they will give riders these benefits. Many people think this is a good thing.
Do you like ordering takeaway? Do you think delivery riders have an easy job? Do you think earning 8,000 RMB a month is a lot or not much? Feel free to leave us a message and share your thoughts with us!
Bạn có thể dịch sang Tiếng việt được k
“跑来跑去“！😂 你说的对。甚至在人行道上。
这些人的工作很累。很幸苦。八千块人名币不够。
是啊，外卖小哥太辛苦了！