#169 The barista who attacked his customer in China 一个疯了的咖啡师

In a chained cafe in China, a barista had a quarrel with his customer simply because the customer complaint that the coffee was too slow… What is the reason behind this story? 

大家好!欢迎回来MaoMi Chinese!

 

可能每一个工作的人都需要咖啡。很多人每天一定要喝一杯咖啡,才能好好工作。在中国,咖啡馆也越来越多。最近,有一家咖啡馆的咖啡师,他们都“发疯”了,骂他们的客人,甚至打他们的客人。这到底是为什么呢?今天,我们一起来聊一聊吧。

 

在我们开始以前,我想谢谢Maayot Chinese赞助了今天的播客。Maayot Chinese是一个网上的中文学校。不管你学中文学了多久,你都可以找到适合你的材料。如果你感兴趣,那就试一试吧!

 

这家咖啡馆叫Manner,这是一家连锁的咖啡馆。连锁,意思是有很多家一样的店。Manner咖啡馆的咖啡很便宜,也很好喝,一杯咖啡大约只要二十元。很多人喜欢去Manner咖啡馆买咖啡,Manner也开了很多的连锁店。可是,最近,有一家Manner咖啡馆的咖啡师和客人吵架,还有另一家Manner咖啡馆的咖啡师和一个客人打架。这都是因为客人说,咖啡师太慢了,他们等咖啡很久了,要投诉。投诉,意思是和他们的老板说,他们做得不好。

 

Manner的咖啡师真的很慢吗?不是的,Manner咖啡馆的咖啡师不慢,但是他们太忙了。很多时候,为了赚更多钱,公司只给一家Manner咖啡馆一个咖啡师。咖啡师一天工作八个小时,八个小时里要做大约五百杯咖啡。如果有客人投诉他们慢了,他们就会被罚钱。如果他们要去厕所,他们也只能去十分钟。咖啡师上厕所的时候,咖啡馆里会有一个计时器。如果咖啡师十分钟后还没回来,他们也会被罚钱。他们的工资也不高,大概每个月只有五千人民币。

 

要咖啡师像机器一样工作,这怎么可以呢?人不是机器,人会累,会不高兴,也要休息。要人像机器一样工作,他们一定会发疯的。在社交媒体上,有中国网民问:“咖啡师每天那么辛苦地工作,但是每个月只有五千元的工资。Manner咖啡有很多连锁店,赚了那么多钱,这些钱都去哪儿了呢?”

 

你觉得,这些钱都去哪儿了呢?你怎么看因为工作“发疯”呢?欢迎给我们留言,和我们分享你的看法。

Hello everyone! Welcome back to MaoMi Chinese!

 

Perhaps everyone who works needs coffee. Many people must have a cup of coffee every day to work well. In China, there are more and more coffee shops. Recently, there was a coffee shop where the baristas went “crazy”, scolding and even hitting their customers. What on earth is happening? Today, let’s discuss it together.

 

Before we begin, I’d like to thank Maayot Chinese for sponsoring today’s podcast. Maayot Chinese is an online Chinese school where you can find materials suitable for your level no matter how long you’ve been learning Chinese. If you’re interested, give it a try!

 

This coffee shop is called Manner, a chain of coffee shops. A chain means there are many similar stores. The coffee at Manner is cheap and tasty, about twenty yuan a cup. Many people like to buy coffee at Manner, and Manner has opened many chain stores. However, recently, there have been arguments between baristas and customers at one Manner coffee shop, and a fight with a customer at another Manner coffee shop. This is all because customers complained that the baristas were too slow and they had been waiting a long time for their coffee. “Complain” means telling someone’s boss that they are not doing a good job.

 

Are Manner’s baristas really slow? No, the baristas at Manner are not slow, but they are too busy. To earn more money, the company often only arrange one barista to a Manner coffee shop. A barista works eight hours a day and makes about five hundred cups of coffee. If customers complain that they are slow, they will be fined. If they need to go to the toilet, they can only go for ten minutes. There is a timer in the coffee shop when the barista goes to the toilet. If the barista doesn’t come back after ten minutes, they will also be fined. Their salary is not high, only about five thousand yuan a month.

 

How can baristas work like machines? People are not machines; people get tired, get upset, and need breaks. If people are made to work like machines, they will definitely go crazy. On social medias, Chinese netizens ask, “Baristas work so hard every day, but only earn five thousand yuan a month. Manner Coffee has so many chains and has earned so much money, where does it all go?”

 

What do you think on where does all this money go? How do you feel about the baristas going “crazy” because of their work? Feel free to leave us a comment and share your thoughts.

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